In short:
- Factorial is a Spanish vendor based in Barcelona, which claims over 17,000 customer companies and over 1,500 employees (pages checked on 25 October 2026).
- Its entry price is announced from €2.9 per month per user (checked on 5 November 2026, compared with €6.9 on 25 October), but the title of the same page says €6.5. The rest of the price is set in a tailored plan.
- The free trial starts without a credit card and the subscription can be cancelled at any time. Factorial prepares payroll but does not calculate it.
- The vendor displays ISO 27001, SOC 2 Type 2 and SOC 3 certifications, and includes an AI agent, One, in all its plans.
This Factorial review relies only on the vendor’s public pages, consulted on 25 October 2026: pricing, company presentation, payroll, artificial intelligence, trust centre and privacy policy. The software was not tested and Parole de RH has no commercial relationship with Factorial. Prices are those shown on Factorial’s French website.
Factorial in figures: what the vendor declares
Factorial is a Spanish company headquartered in Barcelona. Its main offices are in Spain, Brazil and Mexico, according to its company page.
The vendor now presents itself as “AI for companies”: its software no longer covers only human resources, but also finance, purchasing and IT asset management.
| Figure declared by Factorial | Value checked on 25 October 2026 |
|---|---|
| Headquarters | Barcelona (Spain) |
| Customer companies | Over 17,000 |
| Countries | Over 90 (home page) or over 120 (company page) |
| Factorial employees | Over 1,500 |
| 2022 funding round (Series C) | $120 million |
| 2024 funding round | €74.5 million |
| Payroll module customers | 1,650 |
Two pages of the same website give a different number of countries for the same base of 17,000 customers. These figures are declared by the vendor and no independent source confirms them.
Factorial pricing: an entry price, then a tailored plan
On 25 October 2026, Factorial’s pricing page showed “from €6.9 per month per user”. On 3 and 5 November 2026, the same text said “from €2.9 per month per user”. The title of the same page still announces “from €6.5 per user per month”. The gap between the text and the title, already noted on 21 October 2026, remains: only a quote gives the applicable price.
Beyond this entry price, Factorial does not publish a price list. The vendor explains that a specialist draws up a tailored plan according to each company’s needs. The actual price therefore depends on the modules chosen and the number of users.
The FAQ on the pricing page sets out the following terms:
| Point checked | What Factorial states (25 October 2026) |
|---|---|
| Entry price | €2.9 per month per user in the text (checked on 5 November 2026, €6.9 on 25 October), €6.5 in the page title |
| Free trial | Yes, without payment details |
| Cancellation | At any time; access kept until the renewal date |
| Monthly plans | Billed according to the number of employees at the start of each month |
| Annual plans | Extra billing only if headcount exceeds the plan |
| Taxes | Applied in accordance with the law |
| Payment | Credit card, or direct debit through the sales team |
This entry price was updated on 5 November 2026 in the comparisons of the best HR software and the best HRIS software, where Factorial ranks fifth and third respectively.
What Factorial includes: core platform and modules
All plans include a core called Factorial Core: employee directory, onboarding and offboarding, bulk document sending, custom notifications, unlimited electronic signatures, a digital document vault, document generation from templates and compensation management.
Other features are added as modules, grouped into four families:
| Family | Modules shown on the pricing page |
|---|---|
| Time | Leave and absences, time tracking, shift planning |
| Talent | Performance, recruitment, engagement, training |
| Finance | Expenses, project management, purchasing, payment cards |
| IT | SaaS management, hardware inventory, device management, cybersecurity |
Some features relate directly to HR obligations. The leave module lets companies set their absence policy according to their collective agreement, which helps apply the rules for calculating paid leave in France. Time tracking offers clocking in by QR code or geolocation and overtime compensation in pay or time off.
The IT part extends the software beyond HR: the same tool handles a new employee’s arrival, equipment and software access, then removes them when the employee leaves.
Payroll: Factorial prepares it without calculating it
The FAQ on Factorial’s payroll page is explicit: Factorial does not calculate payroll, but helps and guides the user throughout the process. The software therefore does not produce payslips and does not file the DSN, the monthly French social security return.
Its role sits before and after the calculation:
- Before the calculation: collecting and checking variable pay items (bonuses, overtime, commissions, new hires, sick leave), approval workflows for managers, and sending the information to the accountant or payroll provider.
- After the calculation: distributing payslips to employees, giving everyone access to their contract and payslips, and generating SEPA mandates to pay salaries.
- Support: a directory of certified consultants and an expert service to calculate and validate payslips, requested separately.
The vendor states that Factorial integrates with the leading payroll software, without naming them on the page consulted. For a tool that calculates payroll itself, the comparison of the best payroll software covers PayFit, Kelio, Silae, Nibelis and Sage.
Security and personal data at Factorial
According to its privacy policy, Factorial acts as its customers’ processor for employee data: the customer company remains the data controller. The resulting obligations are explained in the article on HR software and personal data.
| Point checked | What Factorial states (25 October 2026) |
|---|---|
| Certifications displayed | ISO/IEC 27001:2022, SOC 2 Type 2, SOC 3, ENS (RD 311/2022, high level) |
| Infrastructure | Amazon Web Services and Azure |
| Hosting location | European Union, according to the FAQ on the AI page |
| Disaster recovery | Recovery time objective of 1 hour, data loss limited to 1 day |
| Role under the GDPR | Processor for the customer company |
Factorial’s trust centre also offers a penetration test report and security policies, on request. The exact hosting country was not stated there at the time of consultation.
The One AI agent: what it does and what governs it
Factorial highlights One, an artificial intelligence agent built into the whole software. According to its AI page, One is included in all plans from the Core level. Only its capacity changes (Free, Basic, Plus or Max), with no per-request billing.
One does not only answer questions: it can act on an employee’s behalf. The vendor gives several examples:
- Recruitment: writing job ads, first screening of applications and calling candidates.
- Payroll: spotting anomalies before payroll is run.
- Expenses: approving expenses according to company rules and producing reports.
- Internal policies: answering employees’ questions based on company documents.
The vendor states that One respects each user’s access rights, asks for authorisation before acting and logs every action. Data is presented as hosted in the European Union, encrypted, never shared with third parties and never used to train models for other companies.
Automated screening and calling of candidates fall under the uses regulated by the EU AI Act. The corresponding obligations are explained in the article on AI in recruitment.
Factorial strengths and limits
| Strengths found | Limits found |
|---|---|
| Free trial without a credit card | No price list beyond the entry price |
| Subscription cancellable at any time | Two different entry prices on the same page (€2.9 and €6.5), price changed between October and November 2026 |
| Very broad scope: HR, finance, IT | No payroll calculation |
| ISO 27001, SOC 2 Type 2 and SOC 3 certifications displayed | Exact hosting country not stated |
| AI agent included in all plans | An agent able to act, which needs oversight, especially in recruitment |
| Over 17,000 customer companies declared | Number of countries differs between pages |
Factorial or Lucca: two approaches to HR software
Factorial and Lucca both appear in the comparisons on this site. Both vendors offer modules to combine, but their pricing policies differ clearly, as the Lucca review shows.
| Criterion | Factorial | Lucca |
|---|---|---|
| Published prices | Entry price only | A price per module |
| Free trial | Yes | Not shown on the pricing page |
| Commitment | Cancellation at any time | No minimum term |
| Payroll | Preparation, no calculation | Preparation, no calculation |
| Scope | HR, finance, IT | HR, benefits, business expenses |
| Locations | Headquarters in Barcelona | Offices in Paris, Nantes and Marseille |
For a company that wants to know the cost before any meeting, Lucca publishes more information. For a company that wants to test the tool without commitment, or bring HR, finance and IT equipment together in one software, Factorial meets that need more directly.
Frequently asked questions
What is the verdict on Factorial HR software?
Factorial is a very broad platform covering HR, finance and IT, with a free trial that requires no credit card and a subscription that can be cancelled at any time. On 5 November 2026, its pricing page announced a price from €2.9 per month per user (€6.9 on 25 October), followed by a tailored plan. Its limits: detailed prices are not published, two different entry prices appear on the same page, and Factorial does not calculate payroll.
How much does Factorial cost?
On 5 November 2026, Factorial’s French pricing page said “from €2.9 per month per user” in its text and “from €6.5” in its title. On 25 October, the text showed €6.9. Beyond this entry price, each company receives a tailored plan drawn up with a specialist. Monthly plans are billed according to the number of employees at the start of each month.
Does Factorial run payroll?
No. Factorial’s payroll page states that the software does not calculate payroll: it centralises and checks variable pay items, sends them to the payroll provider or accountant, distributes payslips and generates SEPA mandates to pay salaries. A support service with an expert can be requested.
Does Factorial offer a free trial?
Yes. According to the FAQ on its pricing page, consulted on 25 October 2026, the free trial starts without entering payment details. The subscription can then be cancelled at any time: it is not renewed, and the software remains usable until the renewal date.
Sources
- Factorial, Tarifs (pricing), page consulted on 25 October and 5 November 2026.
- Factorial, Qui sommes-nous (about us), page consulted on 25 October 2026.
- Factorial, Logiciel de gestion de paie and Logiciel SIRH paie (payroll), pages consulted on 25 October 2026.
- Factorial, One, agent IA (AI agent), page consulted on 25 October 2026.
- Factorial, Trust Center, page consulted on 25 October 2026.
- Factorial, Politique de confidentialité (privacy policy), page consulted on 25 October 2026.
- Factorial, home page, consulted on 25 October 2026.